Refund policy

At Relivora, customer satisfaction is important to us. If you're not happy with your purchase, we're here to help.

30-Day Returns

You can request a return within 30 days of receiving your order. Items should be returned in their original condition, with their accessories and packaging where possible.

Faulty or Damaged Items

If your item arrives damaged, faulty or not as described, please contact us. Your rights under UK consumer law remain unaffected.

Refunds

Once your return has been received and inspected, we'll notify you of the refund decision. Approved refunds will be issued to your original payment method.

Return Shipping

Return postage arrangements and any applicable costs will be explained when your return is approved. We cover reasonable return costs for faulty or incorrectly supplied items.

Your Legal Rights

Nothing in this policy affects your statutory rights, including your 14-day cancellation rights for eligible online purchases and your rights under the Consumer Rights Act 2015.

For returns, contact: support@relivora.co.uk